Tel 01452 857017

Tel 01452 857017     |


Terms and Conditions

Terms and Conditions

This website is operated by Contract Sign Services (referred to as "Contract Sign Services/we/our/us"). As user of this website ( referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below ( which includes any other important hyper-linked sections e.g. delivery information. Returns and refunds, and Privacy policy. Please

Read through these terms and conditions carefully before using this website

Print a copy for future reference.

Also read our privacy policy section regarding your personal information

. General

1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website ( see date at the top ) and it is your responsibility to read the terms and conditions on each occasion you use this website or order goods directly and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

2. Order process

2.1 Please see the delivery information section for information on how to place an order. All orders that you place on this website or order directly will be subject to acceptance in accordance with these terms and conditions.

2.2 Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it ( please refer to Returns and refunds ).

2.3 We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records.

3. Delivery

3.1 This website is for delivery of products to UK mainland only. Other locations by individual quotation. All goods must be signed for by an adult aged 18 years or over on delivery.

3.2 Delivery charges and estimated timescales are specified when you place and order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally Inevitable due to unforeseen factors. Contract Sign Services shall be under no liability for any delay or failure to deliver the products within estimated timescales.

3.3 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

4. Payment

4.1 We take payment from your card at the time we receive your order unless you have a previously arranged credit facility. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

4.2 The price you pay is the price displayed on this website at the time we receive your order apart from the following exception: While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

4.3 Payment can be made by cheque, credit /debit card or paypal.

4.4 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

4.5 All prices are shown in £’s sterling and exclude VAT at the applicable current rates, and also exclude delivery charges, unless stated.

5. Returns Cancellations and Substitutions

5.1 We offer a money back guarantee. In the unlikely event that you receive faulty or damaged goods, please contact us at

5.2 All sizes, colours and measurements are approximate but we do try to make sure that they are as accurate as possible.

5.3 Hire goods incur a payment of £50 a day or part thereof for late return of curtains, Freestanding kit or display equipment.

5.4 Replacement of any lost or damaged hire equipment will be charged at full replacement cost.

5.5 Loss or damage of our rare vintage scissors will incur a charge of up to £250.

6. Liability and Indemnity

6.1 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

7. Miscellaneous Provisions

7.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

7.2 Contract Sign Services shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

7.3 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Contract Sign Services.

7.4 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

7.5 No delay or failure by Contract Sign Services to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Contract Sign Services.

Contract Sign Services

The Old Chapel

Sandfield Road



GL3 2HD VAT Number 448 4328 32


Environmental Policy

Introduction and aim

Contract Sign Services is a long established sign making business, operating from a site in rural Gloucestershire. Our main products are traffic management signs, health & safety signs and other associated products. We recognise that our operations result in the generation of waste. It is our aim to comply with legislation and other requirements, continue to reduce the environmental impacts of our business and operate in an environmentally responsible manner. This policy describes how we will achieve our aim. 


This environmental policy applies to all of our operations including management, office services, manufacturing, delivery and procurement. Neil Ritchie is responsible for ensuring that the policy is implemented. However, all employees have a responsibility in their area to ensure that the aims and objectives of the policy are met.


We will ensure that resources are available to enable us to achieve our objectives and targets. 


During 2013 and 2014, we aim to:

·         reduce silicon-coated paper waste

·         reduce electricity and gas consumption

·         reduce the generation of general and hazardous wastes

·         recycle all paper, plastic and compostable waste

·         inform all customers and suppliers of our commitment to reducing our environmental impact


To achieve our aims, we have set ourselves the following targets:

·         inform all customers and suppliers about our environmental policy by March 2013 and, thereafter, all new customers and suppliers

·         define good housekeeping for vinyl use, ensure all employees receive training in good housekeeping by July 2013 and incorporate this training into the induction programme for new starters

·         introduce a revised waste management system to reduce the amount of non-recyclable waste being disposed of by July 2013

 Monitoring and auditing

Progress against these objectives will be monitored through monthly management meetings. 


This environmental policy is available on request. If you wish to obtain a copy or would like to discuss our progress against our objectives, please telephone 01452 857017. This policy will also be available on our website at